FC99 Privacy Policy —
Your Data Is Our Responsibility

Fc99 (referred to herein as "we" or "the Platform") is an internationally licensed online gaming platform serving players in Bangladesh and beyond. We firmly believe your personal data belongs to you — safeguarding it is our highest responsibility.

This Privacy Policy applies to all members using the fc99 website, mobile app, or any of our services. By registering an account or using fc99's services, you are deemed to have accepted all terms of this Privacy Policy.

Our Privacy Policy has been developed in accordance with GDPR (General Data Protection Regulation) and international data protection standards. fc99 never discloses or sells your personal information to third parties without your consent.

Fc99 collects the following types of information to operate and improve its services. Each piece of data collected has a specific, legitimate purpose:

We only collect information that is genuinely necessary to operate our services. Collecting excessive or irrelevant data goes against fc99's policy.

Fc99 uses collected data solely for the purposes listed below. Any use contrary to this Privacy Policy is strictly prohibited:

• For account registration, verification, and management — to confirm your identity and log in to fc99.
• To complete the KYC verification process and confirm your age.
• To process deposit and withdrawal transactions — ensuring accurate and secure payments.
• To prevent fraud, money laundering, and illegal activities.
• To improve fc99's services and personalize the user experience.
• To keep you informed about relevant offers and promotions (you may opt out at any time).
• To fulfill legal obligations and supply information to regulatory authorities when required.
• To handle support tickets and resolve complaints.

Fc99 follows industry-leading technology and practices to protect your data. Security isn't just a promise to us — it's part of how we operate every day.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption — making interception impossible.
• Secure Servers: Your data is stored in internationally certified data centers with 24/7 security monitoring.
• Two-Factor Authentication (2FA): Additional verification is available when logging into your account.
• Access Controls: Only authorized personnel can access specific data — not all information is available to everyone.
• Regular Security Audits: Regular security audits are conducted by third-party experts.
• Data Backup: Regular encrypted backups are maintained to prevent the risk of data loss.

Data from inactive accounts may be retained for up to 5 years as required by law, after which it is securely deleted.

The fc99 website uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser that remember your preferences and session information.

• Essential Cookies: For login sessions and security — the website cannot function properly without these.
• Functional Cookies: To remember your language, theme, and preference settings.
• Analytics Cookies: To understand which sections of the website are used most — fully anonymized.
• Security Cookies: To detect and prevent fraudulent activity.

You can delete cookies or block new ones at any time through your browser settings. Note that disabling certain essential cookies may prevent some fc99 services from functioning correctly.

Fc99 does not sell your information to third parties as a matter of policy. However, limited information may be shared in certain cases necessary for operating the service:

• Payment Processors: Only the minimum necessary information is shared to process transactions via Mobile Banking, Nagad, and Rocket.
• KYC Verification Service: Connected with licensed companies for identity verification.
• Legal Authorities: Disclosure of information is mandatory when required by a court order or a legitimate request from a regulatory authority.
• Security Experts: With contracted specialists for fraud detection and prevention.

All third parties listed above operate under strict confidentiality agreements with fc99 and are prohibited from using your information for any other purpose.

As an fc99 member, you have the following rights over your personal information. These rights are recognized under international privacy law:

• Right to Know: You can contact Support to request details about what information fc99 holds about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Deletion: Under certain conditions, you may request the deletion of your account and associated data.
• Right to Object: You may opt out of marketing communications or object to specific data processing activities.
• Right to Portability: You can request an export of your data in a standard, portable format.
• Right to Lodge a Complaint: If you believe your data protection rights have been violated, you may file a complaint with the relevant authority.

To exercise these rights, write to [email protected]. fc99 is required to respond to your request within 30 business days.

Fc99 takes the protection of minors extremely seriously. Our services are intended exclusively for users aged 18 and above.

• Fc99 does not knowingly collect any information from individuals under the age of 18.
• Age is verified at registration, and additional documents may be requested in suspicious cases.
• If a minor's account is identified, it is immediately closed and the associated data is deleted.
• Parents or guardians who become aware of a child's account may contact Support.

Fc99 reserves the right to update this Privacy Policy, in part or in full, at any time. Any changes will be notified on the website, and the "Last Updated" date at the top of the page will be revised accordingly.

• For significant changes, a notification will be sent to your registered phone number or email address.
• Continued use of fc99 after any policy change will be considered acceptance of the updated terms.
• If you do not agree to the updated policy, you may request to close your account.

Previous versions of the Privacy Policy may be available upon request through our support team.

For any questions, concerns, or requests regarding our Privacy Policy, reach out to the fc99 support team. We're always ready to assist you.

• Email: [email protected] — for any data protection requests.
• Live Chat: 24/7 support in Bengali is available on the fc99 website.
• Response Time: Your request will be responded to within a maximum of 30 business days.