At FC99 Responsible Gaming —
Keep the Fun. Keep the Control.

Responsible gaming is about more than following rules — it's about having the right mindset. When you sit down to play slots, Live Casino, or fish games at fc99, there should be one goal: enjoying the entertainment. Continuing to play out of greed or to chase losses is not a sign of healthy gaming.

Fc99 believes that gaming is most enjoyable when you stay in control. Our platform offers tools to help you do exactly that — from budget limits to self-exclusion.

The three core pillars of responsible gaming are: Awareness — Staying aware of your own gaming habits; Controls — Setting your own limits on time and money; and Seeking Help — Taking prompt action if problems arise.

Gaming addiction develops gradually — not overnight. If you or someone you know is showing any of the signs below, it's time to pay attention. Catching the problem early makes it much easier to address.

The most important part of a healthy gaming experience is setting limits before you start. Before playing on fc99, be clear with yourself — how much time you'll spend and how much BDT you're willing to use.

• Set a spending limit for each session in advance and end the session if you hit that limit.
• Never chase losses with bigger bets — it only makes things worse.
• Set a fixed daily or weekly time limit for gaming and stick to it.
• Think of gaming as an entertainment expense — an optional cost, like going to the cinema or eating out.
• Never game when you're tired, stressed, or under the influence of alcohol.
• Avoid both extremes — betting more out of excitement when you win, and betting more out of frustration when you lose.

Fc99 provides a range of safety tools directly within your account settings — built for your protection and available whenever you need them.

To activate these tools, log in to your fc99 account and navigate to the Responsible Gaming settings. Our support team is always ready to help.

Sometimes the bravest decision is knowing when to stop. If gaming is having a negative impact on your life, self-exclusion is the most effective step you can take.

• Once Self-Exclusion is activated, you will not be able to log in to fc99 for the duration you have set.
• No marketing messages will be sent during the exclusion period.
• Your balance remains secure during a break period.
• 6 months, 1 year, or permanent — choose any duration that works for you.
• Lifting a self-exclusion requires a 7-day waiting period, which helps prevent impulsive decisions.

Gaming addiction doesn't just affect one person — it can impact the whole family. If someone close to you seems caught in problematic gaming, you can help.

• Approach the conversation with empathy and understanding rather than anger or accusations.
• Be specific about the problems gaming is causing in your life.
• Recommend professional help and stay by their side throughout the process.
• At fc99, you can submit a request to have limits applied to a family member's account.
• Seek support for yourself too — family members often carry their own pain through this.

Asking for help takes courage. If you feel gaming is getting out of control, don't wait — take action now. fc99 is always here for you.

• fc99 Live Chat: Get 24/7 live support in Bengali — share any gaming-related concerns at any time.
• Email Support: [email protected] — the more detail you provide, the faster we can help.
• Account Settings: Set your own limits or activate self-exclusion directly.
• Professional Counselors: Seeking help from a mental health professional is the most effective solution.